IN THE EVENT OF AN EMERGENCY

To provide the best possible care for our patients in the event of an emergency, one of our physicians is on call at all times.  If you have a cardiac emergency, immediately call our main office at (704) 783-1010.  Be prepared to explain the nature of your problem.  One of the Heart Group nurses will speak with you at that time or quickly return your phone call.  Our nurses are trained by the cardiologists to rapidly assess individual patient problems and facilitate the best plan of care provided by your individual Heart Group doctor.  If you feel the situation is life-threatening or needs immediate attention, go directly to the emergency room at Carolinas Medical Center - NorthEast and ask for a Heart Group of the Carolinas physician.

FEES, INSURANCE & PAYMENT POLICY

If you are visiting our office for the first time, please bring all necessary information regarding your insurance and any medication you are currently taking.  We will be glad to file your insurance or help you properly submit your claims.  However, patients are required to pay insurance deductibles or copayments at the time of an office visit, or when services and related tests are rendered.  Please remember that payment of medical services is your obligation and the agreement with your insurance company to pay for medical services is a contract between you and that company.

Lab testing and other diagnostic services provided during your visit at the Cannon Heart Center are offered in part by Northeast Medical Center Outpatient Cardiology Services.  For these services, please be aware that you and your insurance company will receive billing information from both Carolinas Medical Center - NorthEast and Heart Group of the Carolinas.

Our practice participates in many insurance plans, Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs).  We also accept Medicare, Medicaid, and Blue Cross/Blue Shield.  Please feel free to ask our billing office personnel about your particular insurance company.

  PRESCRIPTIONS & REFILLS

Because each patient’s medical care is different, our physicians and nurses must check patient files before ordering prescriptions or refills.  For this reason, we are only able to handle requests for prescriptions or refills during the week, from 10:00am-3:00pm.  When you call our office, please have ready, all prescription information and the phone number of your pharmacy.  It may be necessary to see a physician for certain prescriptions and refills.