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Concord Office

100 Medical Park Drive

Suite 210

Concord, NC  28025

704-856-6100

 

Albemarle Office

307 Yadkin Street

Albemarle, NC  28001

704-982-2260

 

 
 

 
 
 
 

IN THE EVENT OF AN EMERGENCY

 

To provide the best possible care for our patients in the event of an emergency, one of our physicians is on call at all times.  If you have a cardiac emergency, immediately call our main office at (704) 856-6100.  Be prepared to explain the nature of your problem.  One of the Heart Group nurses will speak with you at that time or quickly return your phone call.  Our nurses are trained by the cardiologists to rapidly assess individual patient problems and facilitate the best plan of care provided by your individual Heart Group doctor.  If you feel the situation is life-threatening or needs immediate attention, go directly to the emergency room at Carolinas Medical Center - NorthEast and ask for a Heart Group of the Carolinas physician.

 

FEES, INSURANCE & PAYMENT POLICY

 

If you are visiting our office for the first time, please bring all necessary information regarding your insurance and any medication you are currently taking.  We will be glad to file your insurance or help you properly submit your claims.  However, patients are required to pay insurance deductibles or copayments at the time of an office visit, or when services and related tests are rendered.  Please remember that payment of medical services is your obligation and the agreement with your insurance company to pay for medical services is a contract between you and that company.

 

Lab testing and other diagnostic services provided during your visit at the Cannon Heart Center are offered in part by Northeast Medical Center Outpatient Cardiology Services.  For these services, please be aware that you and your insurance company will receive billing information from both Carolinas Medical Center - NorthEast and Heart Group of the Carolinas.

 

Our practice participates in many insurance plans, Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs).  We also accept Medicare, Medicaid, and Blue Cross/Blue Shield.  Please feel free to ask our billing office personnel about your particular insurance company.

  IN THE EVENT OF AN EMERGENCY

 

To provide the best possible care for our patients in the event of an emergency, one of our physicians is on call at all times.  If you have a cardiac emergency, immediately call our main office at (704) 856-6100.  Be prepared to explain the nature of your problem.  One of the Heart Group nurses will speak with you at that time or quickly return your phone call.  Our nurses are trained by the cardiologists to rapidly assess individual patient problems and facilitate the best plan of care provided by your individual Heart Group doctor.  If you feel the situation is life-threatening or needs immediate attention, go directly to the emergency room at Carolinas Medical Center - NorthEast and ask for a Heart Group of the Carolinas physician.

 

PRESCRIPTIONS & REFILLS

Please review your medication supply regularly to ensure you do not run out. On routine medication refills, please call your pharmacy directly. In the event you are out of refills, please call 704-856-6100 (Concord Office) or 704-982-2260 (Albemarle Office). Please have all the following information when you call: • Patient's name • Patient's date of birth • Patient's telephone number • Name of medication • Medication instructions • Name of pharmacy • Pharmacy telephone number • Provider's name Routine refill requests received before 2:00 p.m. are typically processed the same business day, Monday through Friday. Calls received after 2:00 p.m. may be handled the next business day. Patients may check with their pharmacies after 4:00 p.m., as MOST refills have been processed by this time. The on-call physician does not have access to your medical record and will not be able to call in refills.

 

 
 

 

 
 
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